Option to change your server IPMI password

You can now change your server IPMI password using the Client Panel. Head to the server detail page. The option is located on the General tab in the Manage server section.

Real-time attack visualization

Besides displaying a concise overview of attack parameters, the Shield dashboard now allows you to graphically visualize each event. To display the progress of a given attack on a timeline, expand the attack box and click the chart icon to the right.

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Introducing DataPacket Shield

Shield, our cybersecurity stack, allows you to monitor and evaluate DDoS attacks targeting your servers, as well as toggle between various protection tiers:

  • Basic Shield is always-on for each customer. This solution is efficient against NTP, DNS, Memcached, and other basic amplification attacks.
  • Advanced Shield, powered by dedicated anti-DDoS hardware, adds TCP syn interception and employs custom mitigation techniques.
  • Advanced Shield with support, suitable for businesses particularly susceptible to cyberattacks, adds support from our security engineers and custom DDoS setup for your servers.

To see the attack log, navigate to Shield. To manage Shield, navigate to Shield settings.

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Automatic OS re-installations (BETA)

The Client Panel now features automatic operating system re-installations. The installer is capable of deploying either Ubuntu or Debian with predefined RAID configurations and partitioning schemes.

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Since we're still in the beta phase, not all servers are available for automatic re-installation and, occasionally, the installation might fail. In such case, please reach out to our support team. Any feedback is highly appreciated!

How to re-install?

To re-install your server using the new feature, navigate to the Servers section of the client panel and click the Details button. Next, click the Manage server button and select Automatic reinstall. A guide will take you through the rest of the process.

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We've also prepared a guide on how to manually re-install Ubuntu via IPMI interface, which can be found in the Guides section.

Custom traffic overview

An improved traffic overview to help you better monitor and evaluate your bandwidth usage.

Aggregate selected servers

Besides displaying your overall traffic and traffic on individual servers, you can now create your own customizable graphs by selecting the servers you wish to show. This enables you – for instance – to display aggregated traffic by data center or region.

Thanks to the new update, you’ll be able to better anticipate your future bandwidth requirements.

Improved payment management

We’re bringing new updates to our Client Panel to help you better manage your billing and keep track of your payment methods.

Faster checkouts

Once you use a card to pay for our services, we’ll save it for faster and more convenient future checkouts. And of course, saving your card does not grant us access to its credentials. You can always remove all saved cards by navigating to Your account → Billing.

Automatic subscription renewals

When paying by your card, you can always set it as the default payment method for automatic renewals of each of your subscriptions. If you sign up for automatic renewals, each subscription will renew 5 days before its due date. Rest assured there will be no other automatic charges.

If you wish to change the card used for auto-renewals, or if you wish to cancel auto-renewals altogether, navigate to Your account → Billing and click the corresponding option.

SCA-ready

From September 14th onwards, European banks will require certain card payments to meet SCA requirements. In practice, this means that you may sometimes be asked to complete additional verification steps for your payment to come through.

Notification emails & Authorized contacts

To address the feedback we’ve received, we’re rolling out two new updates to help you better manage notification emails and authorized email contacts.

Notification emails

Our Client Panel now enables you to create technical, administrative, and abuse contacts to receive notification emails. This way, you have the option to automatically CC responsible staff within your organization.

  • Your technical contact gets notified of all maintenances and incidents.
  • Your administrative contact receives a copy of all billing-related emails.
  • Your abuse contact receives all emails related to copyright infringement.

All notifications except for copyright infringement claims will continue to be sent to your primary email address.

Authorised contacts

By default, we only accept support and sales requests from your primary email address. After our last Client Panel update, you now have the option to authorize additional contacts.

Streamlined billing policy

From September 1st onwards, you’ll have the chance to switch to our streamlined billing system. If you switch, all your existing billing cycles will align and you’ll be billed on the first of every month. No more worries keeping your billing in check.

To adopt the new billing policy, please contact our sales team. Depending on your current balance, there will be either a one-time charge or a one-time discount.

New subscriptions bought mid-month are covered as well. When you make a purchase, we will charge you for a full month and prorate your second month.

If you wish to keep your current billing intact, no action is required on your part.

Instant Delivery

The fastest way to order another server

From now on, when ordering another server, you can choose in real-time from hundreds of servers currently in stock. And it's really hundreds, in time of writing this, we have 260 available servers, and another 200 are on its way. You can narrow down the selection according to location or configuration, for example, servers available in Amsterdam, or those with Intel Xeon E-2136 CPU. If you don't need high-end hardware for your specific purpose, you can choose older and less expensive servers from the stock, these are usually available too.

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Two-factor authentication

We are happy to announce that the new Client Panel supports two-factor authentication (2FA). Enabling 2FA adds an extra identity verification feature to your account which ensures that you're the only one who can log in.

How it works

  1. Install an authentication app on your phone (we support Google Authenticator, Authy and 1Password).

  2. Activate two-factor authentication in the Security section of your Settings

  3. When you log into the Client Panel, use your mobile phone (or a password manager) to verify your identity by typing in a number sent to you by the authenticator app.

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Please Note

You will no longer be able to access the old Client Panel after activating 2FA.